Terms & Conditions

1. Agreement to Terms

By accessing and using the Dirty Paws website (www.dirtypawsshampoo.com) and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, colors, or other content is accurate, complete, reliable, current, or error-free. All products are subject to availability.

2.1 Natural Ingredients

Our products are made with natural ingredients. Individual results may vary based on your dog's skin type and sensitivities. We recommend conducting a patch test before full use.

3. Pricing and Payment

• All prices are in US Dollars (USD) unless otherwise stated
• Prices are subject to change without notice
• We accept major credit cards, debit cards, and PayPal
• Payment must be received before order processing

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about:

• Shipping methods and timeframes
• Shipping costs and free shipping thresholds
• International shipping availability
• Order tracking information

5. Returns and Refunds

5.1 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied with your purchase, contact us within 30 days of receipt for a refund or exchange.

5.2 Return Conditions

• Products must be at least 50% full for returns
• Original packaging must be included
• Customer is responsible for return shipping costs
• Refunds will be processed within 5-7 business days of receipt

6. Account Terms

When creating an account, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Dirty Paws LLC or its content suppliers and is protected by copyright and intellectual property laws.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Limitation of Liability

Dirty Paws LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or website, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Dirty Paws LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our website or violation of these terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Contact Information